Scope

This Privacy Policy describes how the City of Fresno’s Fresno Area Express ("FAX", "we", "us") handles information in connection with the My FAX Bus website available at appdev.fresno.gov/fax3. This site provides route and schedule information and is intended for general audiences.

This policy covers static pages and interactive forms on this site only. Other City of Fresno websites and third‑party services linked from this site have their own policies.

Information We Collect

  • Automatically collected data. When you visit, basic technical details may be logged, such as your IP address, browser type, pages viewed, date/time, and the site that referred you. We use this to maintain and secure the site and to understand aggregate usage.
  • Cookies and similar technologies. We may use strictly necessary cookies to deliver pages and remember simple preferences (e.g., accessibility choices). See Cookies & Analytics.
  • Information you provide. If you contact us or submit feedback via forms, we collect the information you provide (e.g., name, email, message contents) to respond to your request.

How We Use Information

  • Operate, maintain, and improve the website and rider tools.
  • Monitor site performance, detect, prevent, and respond to security incidents.
  • Respond to inquiries and provide customer support.
  • Comply with applicable laws, regulations, and City policies.

Cookies & Analytics

Our goal is to keep this site fast and simple. Where possible, we avoid using tracking cookies. If analytics are enabled, we use privacy‑respecting settings and analyze data only in aggregate to help improve service quality.

  • Essential cookies (required to operate the site)—session management, load balancing, and security.
  • Preference cookies (optional)—store your UI preferences such as language or high‑contrast mode.
  • Analytics—basic page metrics (e.g., page views, device type). Personal profiles are not created from these metrics.

You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

When We Share Information

We do not sell personal information. We may share limited information:

  • With City departments or service providers who assist in operating this site and are bound to protect the information.
  • For legal reasons—if required by law, regulation, subpoena, or court order, or to protect the City, our users, or the public.
  • As aggregated, de‑identified statistics that cannot reasonably be used to identify an individual.

Security

We apply administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is fully secure. Please use caution when sharing sensitive details online.

Data Retention

We retain information only as long as necessary for operational, legal, or archival purposes consistent with City and State records retention requirements.

Your Choices & Rights

  • Access & correction. You may request access to or correction of records the City maintains about you, subject to applicable law.
  • Deletion. You may request the deletion of personal information we hold about you. See Data Deletion Requests for instructions on how to submit a request.
  • Do Not Track. The site does not respond to Do Not Track signals. You may limit cookies via your browser settings.
  • California privacy. California law provides certain rights regarding personal information collected by public agencies and service providers. Requests may be submitted as described below.
  • Accessibility. If you use assistive technology and encounter barriers, contact us and we will work to provide the information in an accessible format.

Data Deletion Requests

You may request that we delete personal information you have provided to us (for example, information submitted through contact or feedback forms). To submit a data deletion request:

  • By phone: Call FAX at (559) 621-RIDE (7433) and state that you would like to request the deletion of your personal data related to the My FAX Bus website.
  • Online: Contact us through the FAX contact page at fresno.gov/transportation/fax/contact-fax and include “Data Deletion Request” in your message.

Please include enough information for us to identify your records (such as the name and email address you used when contacting us). We will verify your request and respond within 30 days.

Please note that certain information may be exempt from deletion where retention is required by law, including California public records and records retention requirements, or where the information is needed for security, legal, or archival purposes. Automatically collected technical logs (such as IP addresses) are retained and purged according to our standard retention schedule described in Data Retention.

Children's Privacy

This site is intended for a general audience and not directed to children under 13. We do not knowingly collect personal information from children without appropriate consent.

Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent changes.

Contact

For privacy questions about this site, please contact FAX:

Do not include sensitive personal information (e.g., Social Security numbers, financial details) when contacting us about routine service questions.